It happens to the best of us — banks decline or reject payments for a variety of reasons. But we're here to help you process your payment successfully so you can continue to benefit from Pause, uninterrupted.

When a payment is declined, you get notified by email.

To modify your card details:

Step 1: Log in to Pause.

Step 2: Click on Settings.

Step 3: Click on Billing in the left panel.

Step 4: Click on Edit details under your card details. You'll get redirected to a Stripe page.

Step 5: Modify your card details and save your changes.

To pay against a pending invoice:

Follow Steps 1 to 3 mentioned above.

Step 4: Click on the pending invoice to pay for it.

You're all set! If you're having more trouble, please reach out to the team via the Intercom chat button in the bottom-right corner. We'll do our best to help!


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