What to do in the case of declined payments

It happens to the best of us — banks decline or reject payments for a variety of reasons. But we're here to help you process your payment successfully so you can continue to benefit from Pause, uninterrupted.

When a payment is declined, you get notified by email.

To modify your card details:

Step 1: Log in to Pause.

Step 2: Click on Settings.

Step 3: Click on Billing in the left panel.

Step 4: Click on Edit details under your card details. You'll get redirected to a Stripe page.

Step 5: Modify your card details and save your changes.

To pay against a pending invoice:

Follow Steps 1 to 3 mentioned above.

Step 4: Click on the pending invoice to pay for it.

You're all set! If you're having more trouble, please reach out to the team via the chat button in the bottom-right corner. We'll do our best to help!

Updated on: 13/09/2022