Access billing cycle-related information
Through the Billings page on Pause, you can:
Edit your payment details
Change your billing details (email, address)
Download your invoice
Note: These details can only be accessed and changed by an organisation's Admin.
To view and edit your billing details:
Step 1: Click on the Settings button on the top navigation bar.
Step 2: Select the Billing option on the left sPopularWhat to do in the case of declined payments
It happens to the best of us — banks decline or reject payments for a variety of reasons. But we're here to help you process your payment successfully so you can continue to benefit from Pause, uninterrupted.
When a payment is declined, you get notified by email.
To modify your card details:
Step 1: Log in to Pause.
Step 2: Click on Settings.
Step 3: Click on Billing in the left panel.
Step 4: Click on Edit details under your card details. You'll get rediSome readersContact details
We manage all contact through our Intercom chat, led by our friendly support team. We respond to all questions typically within 2 hours from 10 AM to 5.30 PM (IST), Monday to Friday.
To contact support:
Please click on the chat button on the bottom right of your screen.
If we're offline, please leave us a message anyway and we'll get back to you the very next day.
Corporate information
Our registered office details are:
Pause c/o Obvious Ventures
Level 2, K-Raheja Paramount,Few readersGet new and past invoices
Invoices for payments made to Pause are sent monthly to the registered email address.
If you need to change the registered email address that invoices are sent to, follow these steps.
Note: Invoice settings and records are accessible only if you're an Admin.
View and download past invoices
Step 1: ClickFew readersPrivacy and data security
We respect your privacy and data security at Pause. To operate our services and help you get the most out of Pause, we need to collect some personal information from you.
Information we collect
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
When you register for an Account, we may ask for your contact information, including:
name
coFew readers